The cost of turnover is the cost associated with turning over one position. It includes
direct costs and indirect costs.
Direct costs- Recruitment costs (job postings, advertising, agency fees, background checks)
- Training and onboarding expenses
- Separation costs (severance pay, unused paid time off)
- Exit interviews and administrative tasks
- Temporary staffing or overtime costs to cover the vacant position
- Costs of conducting interviews and assessments
Indirect costs- decreased productivity during the transition period Loss of institutional knowledge and expertise
- Impact on employee morale and engagement
- Potential impact on customer relationships
- Management and HR staff time spent on recruitment and onboarding
Turnover is inevitable for a company. Companies can have a high turnover rate or a low one depending on their retention rate. Turnover may be a part of business, but high turnover is largely indicative of deeper issues.